HomeEquity Bank empowers Canadian homeowners with new brand platform that empowers retirees

After posting record mortgage numbers in 2017, HomeEquity Bank, providers of the CHIP Reverse Mortgage, announced the launch of a new brand platform today. Created in partnership with Zulu Alpha Kilo, the new brand introduces a redesigned logo, evolved brand positioning, a new visual identity, and a fully integrated campaign that is intended to set the brand up for continued long term growth.

“The Canadian population is aging and many homeowners feel that they have no other choice than to sell the house they love to finance retirement,” says Yvonne Ziomecki Executive Vice President – Marketing and Sales. “Our research has shown that 93% of people over 65 want to retire in their home. We’re tremendously excited about this new direction for our brand because it is about empowering Canadians to live the life they’ve earned.”

The work to kick off the brand relaunch encompasses both traditional and non-traditional creative executions. All of the work tapped into insights gleaned from national research, in speaking to Canadians aged 55+ about retirement planning. In one spot, we see a young couple encouraging their parents to downsize and sell their house before the parents have some fun with that idea by suggesting they move in with the young couple. Another ad shows an overly persistent real-estate agent approaching a house to convince an older couple to sell their home, before they take matters into their own hands. A third spot shows two young parents in front of a house talking about making an unsolicited offer, simply because the homeowner is older. The parents end up getting a lesson from the older, but spry homeowner who overhears the conversation.

To compliment the TV commercials, DRTV with hard hitting messaging, was also produced. In keeping with the brand narrative, the same on-camera characters were featured to help bring consistency throughout the consumer journey. Each execution plays a unique role in educating and empowering retirees to take back control of their retirement dreams. Rounding out the launch was a web site refresh, digital ads, and series of ambient executions that were designed to look like real-estate advertising but instead of speaking to selling or open houses, they use headlines such as: “SOLD On Staying Put.” Similar messages were also applied to tear away posters and door hangers that all pulled from the various executions by encouraging people to stay in the home they love.

“This is about empowering retirees,” says Zak Mroueh, Chief Creative Officer and Founder at Zulu Alpha Kilo. “There is a huge misperception about what it means to be retired. People feel patronized when they’re pressured into something they don’t want to do – like selling their home. We knew that these situations would be relatable to our audience and that we could really strike a chord with them.”

The launch campaign kicked of mid-July and runs through to 2019.

Strategy and creative was led by Zulu Alpha Kilo with media planning and buying by OMD and PR by Jacki Nelson of Nelson Connects.

Credits:

Client (Company): HomeEquity Bank

Clients: Yvonne Ziomecki, Vivianne Gauci, Joe Heale, Niary Toodakian, Carly Whittamore

Agency: Zulu Alpha Kilo

Chief Creative Officer: Zak Mroueh

Executive Creative Director: Patrick Scissons

Art Director: Shawn James

Writer: Irfan Kahn

Agency Producer: Jac Benoit, Teresa Bayley

Account Team: David Tremblay

Strategic Planner: Tim Hopkins

Media Agency: OMD

Media Agency Planner: Dwayne Mataseje, Mitchell Cornelisse

PR Agency: Nelson Connects

PR team: Jacki Nelson

Production House: Partners Film

Director: Michael Downing

Production House Producer: Gigi Realini, Jill Godbold, Shannon Barnes

Director of Photography: Barry Parrell

Casting Director: Steven Mann

Video Post Facility / Editing Company: Zulubot

Editor: Jay Baker

Compositor / Online: Eric Perrella, Sebastian Boros /Alter Ego

Special Effects: Eric Perrella, Sebastian Boros/Alter Ego

Animation: Ian Flaig /Alter Ego

Colourist/Transfer: Clinton Homuth, assisted by James Graham / Alter Ego

Colour / VFX / Animation Producer: Julie Neff / Alter Ego

Audio Post Facility/Music House: Eggplant Music & Sound

Audio Director: Rocco Gagliese

Producer: Nicola Treadgold

Engineer: Nathan Handy

Photographer: Shereen Mroueh