Tag: Customer Experience
By 2030, 69% of decisions during customer interactions will be made by smart technologies.
Marketing Insiders Group brings to the forefront challenges and solutions of the European customer experience industry in the age of robots – at the 19th “Customer Care Conference & Expo” edition, […]
Customer care industry leaders, awarded at Romanian Contact Center Awards 2022
Conference Arena, member Marketing Insiders Group, organized the 13th edition of “Romanian Contact Center Awards”, the most important competition dedicated to performance in customer care in Romania. The ceremony took […]
Customer Centricity: Measuring Customer Satisfaction Alone Is Not Enough
Many customer-centric companies use the Net Promoter Score (NPS) or other methods to measure customer satisfaction. But measuring alone is not enough. A study by the customer experience management platform […]
KPMG The 2021 Customer Experience Excellence Report in Romania
A new report released by KPMG in Romania reveals that today’s consumers have high standards. They expect to receive great value for money for the products and services they buy, […]
Cultivating Stronger Customer Relations: Why & How?
Pixabay CC0 License Without customers, your business would crash and burn within a matter of weeks. In fact, without them, it could be argued that you don’t even have a […]
BMW launches Virtual Viewer
BMW launched the car brand’s first augmented reality tool in the UK, the BMW Virtual Viewer. During the pandemic, BMW showrooms across the UK have had to close for the […]
MullenLowe creates new employer branding campaign for TELUS International Romania, inviting candidates to discover why #ItsDifferentHere
MullenLowe and TELUS International have started their collaboration in Romania with an employer branding campaign built on the main drivers that help the company stand out from the other employers […]
Giving customers what they actually want – a guarantee of business success
No matter the business model, the innovative products or the best team ever, your business is likely to fail if you don’t have a solid following of loyal customers. Whether […]
UX Bucharest 2017 to take place in Bucharest 3-6 October
The second edition of UX Bucharest, the first conference of this kind in the East Europe, will take place at the beginning of October 2017. Specialists in UX Design, Customer […]